DELIVERY & SUPPORT
Village Flowers at Rookwood offer a premium, reliable service for our customers and strive for 100% customer satisfaction. We source the freshest and highest quality flowers available each day for our customer orders.
Orders can be made in person at the Village Flowers at Rookwood on-site shop at Rookwood Cemetery between 7:00am – 3:30pm (7 days) or via telephone on 02 9746 5511 between 9:00am – 5:00pm (Monday to Friday).
No charge will be applied for cancellations made more than 24 hours in advance of floral delivery/service. For orders cancelled within 24 hours, full fees will be applied.
If for any reason you are unsatisfied with your arrangement please contact us on 02 8665 4420 and outline the reason for your complaint. Subject to our agreement on a valid complaint we will replace at no charge within 72 hours.
We will deliver anywhere within Sydney Metropolitan area. Courier charges will apply.
Village Flowers at Rookwood offers standard delivery of flower arrangements throughout the Sydney metropolitan area. Please contact us for delivery details and pricing.
Prices displayed on the website are or floral arrangements only and do not include delivery charges.
This fee is applied to each order for delivery of a single arrangement to a single address.
Delivery surcharges may apply for special event delivery days.
Please be sure to check your invoice and confirm the name and address details of the recipient are correct and that the person being delivered to will be home at the time of delivery.
Due to the seasonality of flowers and plants, if a flower pictured is unavailable for any reason then our team of expert florists will substitute the bloom for a flower of the same quality and value. We will endeavour to advise you should this be the case. Wrapping, containers, vases and vessels are also subject to availability on the day of delivery. Our expert team will ensure that any substitute product will be of similar quality and value of the one ordered.
When taking your flowers home or for our floral arrangements that are home delivered, we suggest that they are watered regularly. Floral arrangements in boxes, pots, etc. should be watered every day. In the case of our bouquets, cutting the stems at an angle when arranging into a vase is recommended. Water in vases should be changed every few days to extend the life of the floral arrangement. Please try to position the floral arrangements away from extreme heat or air conditioning as this will impact on the longevity of the floral arrangement. Please contact us ASAP if you have any concerns with your order.